The shared inbox for the support desk
Bannik collects customer mail, portal tickets and reply-by-email into one queue. Agents triage, macro-reply and hand off; admins tune the SLA rules and the canned-response library.
Desk status
- Queue intake
- portal · email · widget
- Macros available
- refund boilerplate, order lookup, billing escalation
- Sign-in
- desk password or Forculus single sign-on
Changelog
- v0.9.3 — widget v2 origin pinning; fixed duplicate refund macro firing twice.
- v0.9.1 — SLA breach counter now excludes solved tickets.
- v0.8.6 — reply-by-email matching on References headers.